Freshbet Terms & Conditions

1. General Provisions

These terms apply to all users accessing Freshbet from the United Kingdom. Freshbet operates under applicable UK gambling regulations, and all activity on the site is subject to the rules set out in this document.

You must be at least 18 years of age to register and use our services. We reserve the right to request proof of age at any time, and access will be suspended pending verification if there is reasonable doubt about a user's age.

We may amend these Terms & Conditions at any time. Continued use of Freshbet following notification of any changes constitutes acceptance of the revised terms.

2. Account Registration and Eligibility

2.1 Registration Requirements

• You must provide accurate, complete, and current information during registration.
• Each individual may hold only one account. Duplicate accounts will be closed, and any associated balances may be forfeited.
• You are responsible for maintaining the confidentiality of your login credentials.

2.2 Verification (KYC)

Freshbet is required under UK law to verify the identity of all account holders. You may be asked to provide:

• Government-issued photo identification
• Proof of address (dated within the last three months)
• Proof of payment method ownership

Failure to provide satisfactory documentation within the requested timeframe may result in account suspension or closure.

3. Deposits, Withdrawals, and Payments

All financial transactions must be conducted through payment methods registered in your name. Third-party payments are not permitted under any circumstances.

Withdrawal requests are processed in accordance with our standard timelines, which vary depending on the chosen payment method. Freshbet reserves the right to perform additional verification checks before processing withdrawals. Where fraud or irregular activity is suspected, transactions may be delayed or withheld pending investigation.

Minimum and maximum deposit and withdrawal limits apply and are detailed within your account dashboard.

4. Bonuses and Promotional Offers

4.1 General Bonus Terms

All bonuses and promotions offered by Freshbet are subject to specific terms, including wagering requirements, eligible games, and time limits. These conditions are set out in the individual promotion pages and form part of this agreement.

• Bonuses may not be transferred, exchanged, or redeemed for cash unless specific terms permit.
• Freshbet reserves the right to withdraw or modify any promotion without prior notice.
• Attempting to exploit bonuses through irregular play patterns may result in the cancellation of the bonus and associated winnings.

4.2 Wagering Requirements

Where a wagering requirement applies, the full requirement must be met before any withdrawal of bonus-derived funds is permitted. The contribution percentage of each game type towards wagering requirements is listed separately in the promotions section.

5. Responsible Gambling

Freshbet is committed to promoting responsible gambling. We provide a range of tools to help you manage your activity:

• Deposit limits — daily, weekly, or monthly caps on deposits
• Session time limits — restrictions on the duration of individual sessions
• Self-exclusion — temporary or permanent exclusion from all Freshbet services
• Reality checks — periodic notifications during active sessions

These tools are accessible directly from your account settings. Self-exclusion requests are actioned within 24 hours and cannot be reversed for the duration of the exclusion period.

If you are concerned about your gambling behaviour, you are encouraged to seek support from independent organisations specialising in gambling-related issues.

6. Prohibited Activities

The following activities are strictly prohibited and may result in immediate account closure:

• Use of automated software, bots, or scripts
• Collusion with other players
• Fraudulent chargebacks or payment disputes raised in bad faith
• Providing false information during registration or verification
• Any activity that constitutes money laundering or terrorist financing

7. Limitation of Liability

Freshbet is not liable for losses arising from technical failures, interruptions to service, or circumstances beyond our reasonable control. We do not guarantee uninterrupted access to our services at all times.

Your use of Freshbet is at your own risk. Nothing in these terms excludes liability for fraud, death, or personal injury caused by our negligence.

8. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of the United Kingdom. Any disputes arising under or in connection with this agreement shall be subject to the exclusive jurisdiction of the UK courts.